How do you reopen a closed Wild Horse account?
Standard closures can be reversed any time by contacting support and passing a short identity check. Self-exclusion cannot be lifted before the chosen end date under any circumstance.
Step Away
Wild Horse Casino Close Account
Whether you need a short break or a permanent closure, the options are listed below in plain language with no upsell on the way out.
Three ways to close
Short cool-off
Pause your account for one day up to six weeks. Account reopens automatically at the end of the window.
Self-exclusion
Six months minimum, up to permanent. Cannot be reversed early. Marketing channels cut for the full duration.
Standard closure
Account is closed but can be reopened with a quick identity check if you change your mind in future.
★ Step by step
How to close from inside your account
- 1
Withdraw any remaining balance
Cash should be cashed out before closure. Bonus credits and free spins cannot be withdrawn and are forfeited when the account closes.
- 2
Open the account settings tab
Sign in and head to the responsible gambling section. The closure tools sit alongside the limit-setting controls.
- 3
Choose closure type and length
Pick from cool-off, self-exclusion or standard closure. A short summary on each option explains what will happen next.
- 4
Confirm the request
A confirmation step prevents accidental clicks. Once submitted, the closure takes effect immediately.
- 5
Get the confirmation email
We send a confirmation with the closure type, the effective date and a short list of independent support services.
Closing by chat or email
If you would rather speak to a person:
Live chat · 24/7, fastest route
Email · support@wildhorse.online
Account ticket · logged inside your account
What we need from you
Confirm your account email and the closure type you want. The team handles the rest. Live chat closures usually happen within minutes.
What happens after closure
Once a closure is in place your username and password no longer work. Marketing emails stop within 24 hours. Any pending bonuses are cancelled. Cash balances not withdrawn before closure are held safely and can be requested at any time by emailing support.
For a self-exclusion, the closure cannot be reversed early under any circumstance. The whole point is to remove the temptation to come back during a difficult window. Once the period ends you can request a reopening through support, which requires a short check-in conversation.
For standard closures and cool-off, reopening is straightforward. Live chat handles it in a few minutes.
A small ask
If you are closing because the play stopped being fun, please consider talking to Gambling Help Online on 1800 858 858. The conversation is free, confidential and available around the clock.
Good to know
What happens to your balance and bonuses?
Cash can be withdrawn as part of the closure process. Bonus credits, free spins and unwagered bonus winnings are forfeited the moment a closure takes effect.
How long does it take?
Closures requested through live chat are processed within minutes. Email or in-account ticket closures are handled the same business day.
Most situations are better served by one of the lighter responsible gambling tools. Reach for full closure when you are simply done with the casino but want to keep the option of coming back.