Plain-English tools and support, available from inside every account, that help keep play in the fun bracket.
All of the controls below live in your account settings. Most take effect the moment you save them.
Cap how much can land in your account daily, weekly or monthly. Reductions are immediate, increases take 24 hours by design.
Set a clock for how long any single session can last. The screen logs you out when the limit hits.
Pop-up reminders at 15, 30 or 60-minute intervals showing time played, net result and a one-click logout.
A short break from one day up to six weeks. Account paused with no marketing emails during the window.
Six months, one year or permanent. Cannot be reversed early. Marketing cut off for the full period.
If you would rather have a quiet chat about your account first, support will walk you through the options with no pressure.
Most people play without ever needing the bigger tools. A few patterns are worth flagging because they often show up before a small problem turns into a bigger one.
Increasing stakes after a losing session to break even. Almost always makes things worse.
Playing when family or partners are not around, or being vague when asked.
Using credit cards, loans or money set aside for bills.
Going beyond the time or money you sat down with, then doing it again.
Persistent guilt, irritability or anxiety triggered by sessions.
Missing work, family events or social plans to play.
★ Step by step
Sign in and head to the responsible gambling tab. Every tool sits in one place with a short description next to each one.
Pick the length of break. Six months is the minimum for a full self-exclusion. Shorter cool-off options are available.
A short confirmation step prevents accidental clicks. Once submitted the change is final for the full period.
Your account is locked, marketing emails stop and any pending bonuses are cancelled. Cash balances can still be withdrawn.
A short list of independent support services is shown on the confirmation screen.
Free and confidential help is available from organisations with no link to the casino industry.
If you are worried about someone close to you, Gambling Help Online runs a dedicated line for family members. Lifeline covers broader wellbeing support 24/7.
Reaching out early tends to make a meaningful difference. Most people who seek help find the first conversation alone takes weight off their shoulders.
A casino has obligations that go beyond putting the tools on the page. Our staff are trained to look for early signs of harm and to step in when patterns shift in a worrying way.
Age verification happens at sign-up and on first withdrawal. Accounts opened by anyone under 18 are closed immediately and deposits returned. Marketing emails carry a one-click unsubscribe and stop completely the moment a self-exclusion is in place.
For independent help, Gambling Help Online on 1800 858 858 is staffed 24 hours a day. The account closure page walks through cool-off, standard closure and self-exclusion in detail.
Good to know
All of the limit-setting tools sit inside your account in the responsible gambling tab. Deposit, loss and session limits each have their own card and can be configured as daily, weekly or monthly caps. Lowering a limit takes effect immediately the moment you save the change. Raising a limit goes through a built-in 24-hour cooling-off window by design.
A cool-off is a short pause from one day up to six weeks. Your account is locked for the chosen window, marketing emails stop and the account reopens automatically at the end. Self-exclusion is longer, available in six-month, one-year and permanent durations. It cannot be reversed early under any circumstance, which is the whole point of the tool.
Gambling Help Online on 1800 858 858 is staffed 24 hours a day and offers free confidential support across Australia. GambleAware, Lifeline on 13 11 14 and Gamblers Anonymous Australia all run free services with no link to the casino industry. Reaching out earlier rather than later genuinely makes a difference.
